Customer Service: In Search of Excellence

Here's a link to a recent Star Tribune article (Minneapolis/St. Paul MN) that I thought was worth sharing. Harvey Mackay writes about customer service from a retail standpoint (bricks and mortar store), but we can also apply these good practices to our web sites. For some small businesses, our web sites are our point of contact with a customer - good customer service applies here just as much as if you have a customer face-to-face in your store.

http://tinyurl.com/StarTribune07292009

Ciao, Paula
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